Privacy Policy for EndorseHQ
Last updated: September 2025

At EndorseHQ Limited, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Who we are

EndorseHQ is a software platform that helps service-based businesses collect, manage, and display customer testimonials and endorsements.

Website: https://endorsehq.com
Data Controller: EndorseHQ Limited (Company No. 16654725)
Registered Office: 48 Lyndhurst Way, Istead Rise, Kent, DA13 9EW, United Kingdom

2. What information we collect

When you use our website or platform, we may collect:

  • Name, email address, and password (when you create an account)
  • Business name, logo, website URL, and industry
  • Customer reviews submitted through your account
  • IP addresses and browser user agents (for spam protection and analytics)
  • Payment information (processed securely via Stripe — we do not store card data)

3. How we use your data

We use your data to:

  • Provide and improve the EndorseHQ service
  • Allow you to collect and manage reviews
  • Send transactional emails (e.g. invites, confirmations)
  • Process billing and manage subscriptions
  • Respond to support requests and technical issues
  • Analyse usage to improve performance, UX, and security

4. Analytics and Monitoring Tools

We use the following tools to understand how users interact with our app and website:

Google Analytics – collects aggregated usage data (e.g. pages visited, time on site). No personally identifiable information is stored.

Google Search Console – monitors our site’s performance in search results and detects technical issues.

Smartlook – records pseudonymised user sessions inside the EndorseHQ dashboard to help us improve usability and identify bugs. Sensitive fields are not captured.

You can opt out of session recording by enabling the Do Not Track (DNT) setting in your browser.

5. Cookies We use

essential cookies for login sessions and analytics cookies for usage tracking. When required, we will ask for consent before enabling non-essential cookies.

You can control cookies through your browser settings.

6. Data sharing

We do not sell or share your data with third parties except:

  • With trusted processors (e.g. Stripe, Mailgun, analytics tools)
  • When required by law
  • To prevent fraud, abuse, or security risks

All third-party tools we use are GDPR-compliant.

7. Data retention

  • We retain account data for as long as your account is active.
  • You can request full data deletion at any time by emailing support@endorsehq.com.
  • Reviews may be anonymised (not deleted) after account cancellation to preserve widget functionality.

8. Your rights

(under UK GDPR and Data Protection Act 2018) You have the right to:

  • Access your data
  • Correct or update your data
  • Delete your account and personal data
  • Withdraw consent (where applicable)
  • File a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority

9. Data security

We implement appropriate security measures to protect your data, including:

  • SSL encryption
  • Two-factor authentication for admin users
  • Secure API access
  • Regular vulnerability checks

10. Contact

If you have any questions about this Privacy Policy, contact:

Email: privacy@endorsehq.com

Company: EndorseHQ Limited (Company No. 16654725)

Registered Office: 48 Lyndhurst Way, Istead Rise, Kent, DA13 9EW, United Kingdom